Published in Children’s Voice, Volume 33, Number 2

 

by Carrie-Leigh Cloutier

Chaves County CASA, based in southeastern New Mexico, is a nonprofit organization dedicated to serving children and youth who have been abused, neglected, trafficked, or are at risk. An umbrella agency for 28 programs in rural New Mexico, Chaves County CASA serves thousands of people a year. The populations with whom we work are socioeconomically challenged, resource-poor, migrant, survivors of intergenerational abuse, have involvement with substance misuse, and more.

At CASA, we recognize that healing from trauma requires more than traditional therapy or counseling; it necessitates a holistic approach that addresses the individual’s physical, emotional, and sensory needs. This is why we have embraced the concept of trauma-informed environments, leveraging the power of all five senses to create spaces that promote healing and resilience for the children and youth we serve.

Understanding Trauma-informed Care
Trauma-informed environments are designed with the understanding that individuals who have experienced trauma may be hypersensitive to their surroundings. Loud noises, bright lights, or chaotic spaces can prompt feelings of anxiety and distress, further exacerbating trauma. Therefore, our first step in creating trauma-informed environments is to ensure that Chaves County CASA’s physical space itself feels safe and calming.

We begin by carefully selecting colors, textures, and lighting that promote a sense of tranquility and security. Soft, neutral tones and natural materials such as wood and stone are chosen to create a warm and inviting atmosphere. Dimmable lighting allows us to adjust the brightness levels according to individual preferences, providing youth a sense of control over their environment. Décor is uplifting and is updated on a regular basis. Priority for these expenses always is factored into our budget.

But creating a trauma-informed environment goes beyond just the visual aspects; it works to engage all five senses to promote healing and well-being. For example, we incorporate soothing sounds like white noise, gentle music, or nature sounds to create a peaceful ambiance. Aromatherapy diffusers release calming scents like lavender or chamomile, known for their stress-relieving properties. Comfortable furniture and soft blankets appeal to the sense of touch, offering physical comfort and reassurance. A truly trauma-informed environment is beautiful, stylish, and welcoming, and signals that clients are worthy of such a space.

Creating Safe Havens
In addition to creating a sensory-rich environment, we also prioritize safety, security, and respect in all aspects of our facility and programming. This includes implementing trauma-informed practices in staff training and program development to ensure that every client interaction is grounded in empathy and understanding. By fostering a culture of safety and trust, we empower our youth to heal and thrive.

Many municipal offices greet clients from behind glass, have metal detectors that create an “us vs. them” environment and can trigger feelings of shame in clients. Clients, and youth especially, can feel treated as “less than,” and those resentments can boil over into aggression. Conversely, a trauma-informed, welcoming environment such as ours promotes safety by treating clients with dignity. All are greeted with a big smile, direct eye contact, and offers of drinks and snacks. Handshakes are plentiful and given with respect. Nothing can break down a barrier with a gang member whose face is covered in a mask of tattoos faster than a hearty handshake and an offer of hot chocolate with marshmallows.

Supporting Staff Wellness
Likewise, Chaves County CASA staff members have input into their décor and can work in offices that they are happy to come to. Trauma-informed spaces provide for creativity and relaxation. They are ergonomically appropriate, with high-quality chairs and standing desks with gel pads. Snacks are always available so that busy staff members never need to be hungry. We incorporate a “family first” ethic—if a staff member’s child is sick, for instance, others will work to accommodate the situation— and flexible hours in a 36-hour work week.

Working with individuals who have experienced trauma can lead to burnout, compassion fatigue, and secondary trauma. To address these risks, we prioritize staff wellness initiatives, providing training and access to resources that promote self-care and resilience. These supports include a meditation room available for staff and clients. Massage chairs are available, as are Zumba, yoga, and meditation classes.

By providing a supportive and nurturing environment for CASA staff, we can protect them against the impact of caregiver trauma and ensure that they have the resources they need to continue their vital work.

Harnessing the Power of Fun
In addition to creating safe and nurturing environments, we understand the importance of incorporating fun, engaging elements into our programming. Activities such as art, music, and recreational outings provide opportunities for self-expression, creativity, and connection, which are essential for healing and resilience. By infusing our trauma-informed environments with elements of joy and playfulness, we create a positive and supportive atmosphere where individuals can thrive and grow.

By creating spaces that prioritize safety, comfort, and sensory regulation, we can help to break the cycle of trauma and empower individuals to reclaim their sense of agency and resilience. Our innovative approach to trauma-informed environments serves as a model for organizations seeking to provide holistic support to those impacted by trauma.

The Role of Courthouse Facility Dogs
One of the most innovative aspects of our trauma-informed environments is the integration of Courthouse Facility Dogs into our programs. These specially trained dogs provide comfort and support to individuals navigating the complexities of the legal system, offering a calming presence during court proceedings or therapy sessions. The dogs’ unconditional love and non-judgmental companionship help to reduce anxiety and build trust, making the healing process more accessible for the youth we serve.

One of the most significant benefits of trauma-informed environments is their ability to de-escalate trauma. When individuals feel safe and supported in their surroundings, their nervous systems can begin to regulate, allowing them to engage more fully in the healing process. This is particularly crucial for youth who have experienced complex trauma, as they may have learned to associate certain environments with danger or threats.

Trauma Intervention Project
With recent funding, we have purchased upgraded investigation cameras and scanners so that children will not have photos taken in an intrusive way. Our medical exam room has been designed with trauma reduction as the goal, including the ability to have a Courthouse Facility Dog present during exams. We have created colocation spaces where law enforcement, sexual assault nurse examiners, and other providers can relax.

Future plans include the addition of massage therapy and acupuncture services to our space. Of particular concern is foster parent burnout and stress; to this end, we have designed outreach services, food support, and crisis and cleaning support plans for that specific group of caregivers.

Chaves County CASA’s expertise and approach to trauma-informed environments is expanding beyond our own organization. We currently are partnering with local law enforcement, schools, and others to create these safe, welcoming spaces throughout our community. The innovative use of trauma-informed environments is a powerful tool in our efforts to create safe havens for youth who have experienced abuse, neglect, trafficking, homelessness, and more. By harnessing the power of all five senses and integrating the work of Courthouse Facility Dogs, we can create spaces that promote healing, resilience, and empowerment. Together, we can build a future where every individual we serve feels safe, supported, and valued.

Carrie-Leigh Cloutier is chief executive officer of Chaves County CASA in New Mexico.